Privacy Policy

Effective Date: 26th September 2024

Introduction

Vaitarna Estate Pvt. Ltd. welcomes you to our brand “Gardens of Vaitarna” ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, “www.gardensofvaitarna.com” (the "Site"), and when you use our services, including purchasing products from our online store.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, or contact us for support. This information may include:

Personal Identification Information: Name, email address, phone number, shipping and billing addresses, and payment information.
Order Information: Details of products you have purchased, including order history and preferences.
Payment Information: We use Razorpay as our payment gateway. Your payment details are securely processed by Razorpay and are not stored on our servers.

How We Use Your Information

We may use your personal information for the following purposes:

Order Fulfillment: To process and fulfill your orders, including shipping, billing, and providing customer support.
Communication: To send you updates about your order, respond to inquiries, and provide important information about your account or transactions.
Marketing: To send you promotional offers, newsletters, and marketing communications, subject to your preferences. You can opt out of these communications at any time.
Improvement of Services: To analyze usage of our Site and services, improve user experience, and enhance our product offerings.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third parties who assist us in operating our Site (Wix.com), processing payments (Razorpay), shipping products (India Post), and conducting our business, as long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement authority or other government officials.

Data Security

We implement industry-standard security measures to protect your personal information. This includes secure socket layer (SSL) technology to ensure that your data is encrypted and transmitted securely. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files that are stored on your device to help us remember your preferences, analyze site traffic, and provide personalized content. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our Site.

Your Rights and Choices

You have the right to:

Access and Update: Access and update your personal information by logging into your account or contacting us directly.
Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
Delete: Request the deletion of your personal information, subject to certain exceptions provided by law.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

Vaitarna Estate Pvt. Ltd. may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, please contact us at: vaitarna1@gmail.com or +91-7977642095.