Returns & Refunds Policy

Last updated: June 2026

Our Commitment

We take great pride in the quality of every product we ship. If something is not right, we want to make it right.

Eligible for Return / Refund

• Product received in damaged condition (seal broken, tin dented, leakage)
• Wrong product delivered
• Product received past its expiry date

Not Eligible for Return

• Change of mind after delivery
• Products that have been opened or partially consumed
• Damage caused after delivery due to improper storage

How to Raise a Claim

Contact us within 48 hours of delivery at hello@gardensofvaitarna.in with the following:

• Your order number
• A clear photograph of the damaged or incorrect product
• A brief description of the issue

Resolution Timeline

We will review your claim within 2 business days and offer one of the following resolutions:

• Replacement of the product (subject to availability)
• Full or partial refund to your original payment method (processed within 5–7 business days)

Cancellations

Orders can be cancelled within 12 hours of placement. Once the order is dispatched, cancellations are not possible. To cancel, email us immediately at hello@gardensofvaitarna.in with your order number.